Cancellation Policy

Last updated: October 8, 2026

48-Hour Cancellation Window

Customers may cancel their reservation up to 48 hours before the scheduled pickup time and receive a full refund.

Late Cancellations

Reservations canceled less than 48 hours before the scheduled pickup time are non-refundable.

Round-Trip Reservations

Round-trip reservations include a 10% discount and are booked as a single package. Once the outbound ride has been used, the reservation is non-refundable, including any unused or canceled return ride.

No-Show Policy

If the customer does not arrive or contact the chauffeur within 30 minutes after the scheduled pickup time, the reservation will be considered a no-show and non-refundable.

Airport Delays

For airport pickups, customers should provide accurate flight information. If a flight is delayed and valid flight information was provided during booking, Martin's Limousine will make reasonable efforts to accommodate the updated arrival time.

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on the customer's payment provider.

Contact

contact@martinslimousine.com